Privacy Policies

Introduction

At Gulupa Digital SAS, hereinafter "the company", we value the privacy and protection of our users' personal data. This Privacy Policy sets out the terms and conditions under which Gulupa Digital SAS uses and protects the information provided by users when using our website. We are committed to ensuring the security and confidentiality of personal data in accordance with applicable laws and regulations in Colombia.

By using our website and providing your personal information, you agree to the terms and conditions set out in this Privacy Policy. Our Privacy Policy may be subject to periodic changes and updates. We therefore recommend that you regularly review this page to ensure that you are aware of any changes. Changes will take effect upon their posting on our website.

We are committed to using users' personal information in a fair, transparent and lawful manner. We will only collect information necessary to provide you with our services and improve your user experience. We will take steps to ensure that the information collected is kept secure and used in accordance with your preferences and applicable laws.

This Privacy Policy provides detailed information on what type of information we collect, how we use it, how we protect it, and the rights you have as a user in relation to your personal data. It also describes the security measures we have implemented to protect your information against unauthorized access, loss or improper disclosure.

At Gulupa Digital SAS, we are committed to complying with all applicable laws and regulations regarding privacy and personal data protection. We value your trust in choosing us as a service provider and we strive to maintain high standards of security and privacy at all times.

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, please feel free to contact us through the contact channels provided on our website.

We appreciate your trust and look forward to providing you with a safe and satisfying experience at Gulupa Digital SAS

Information Collection Policy

At Gulupa Digital SAS we are committed to protecting and appropriately using the personal information collected from our users. This Collected Information Policy aims to provide transparency on how we collect, store, use and protect such information.

• Information Gathering: We may collect personal information from users through our website, contact forms, service requests, newsletter subscriptions, and other interactions. The personal information we collect may include, but is not limited to, name, email address, phone number, and contact preferences. Additionally, if necessary to process orders, deliveries, or billing, we may require additional specific information.
• Privacy and Information Security: We are committed to protecting the privacy and security of our users' personal information. We implement technical, administrative and physical security measures to protect information against unauthorized access, loss, misuse or disclosure. We also comply with applicable legal standards and requirements regarding the protection of personal data.
• Information Conservation: We retain users' personal information for as long as necessary to fulfill the purposes for which it was collected, unless there is a legal or regulatory obligation that requires its retention for a longer period.
• User Rights: Users have the right to access, rectify, limit the use of and request the deletion of their personal information. To exercise these rights, users may contact us through the contact channels provided on our website.
• User Consent: By providing their personal information, users agree to the use of such information in accordance with this Information Collection Policy. Users have the option to unsubscribe from our promotional emails at any time via the unsubscribe link provided in each email.
• Policy Updates: We reserve the right to modify this Information Collection Policy at any time. Any modifications will be posted on our website and will be effective as of the date of posting. Users are encouraged to regularly review our Information Collection Policy to stay informed about how we handle their personal information.

At Gulupa Digital SAS we value the privacy of our users and we are committed to protecting and using your personal information responsibly and securely. If you have any questions or concerns about our Information Collection Policy, please do not hesitate to contact us through the contact channels provided on our website.

Policy on the Use of Collected Information

At Gulupa Digital SAS we are committed to protecting and appropriately using the personal information collected from our users. This Information Use Policy aims to provide transparency on how we collect, store, use and protect such information.

• Information Gathering: We may collect personal information from users through our website, contact forms, service requests, newsletter subscriptions, and other interactions. The personal information we collect may include, but is not limited to, name, email address, phone number, and contact preferences.
• Use of Information: We use the information collected for the following purposes:
  • Maintain a record of users and manage orders and requested services.
  • Improve our products and services based on user preferences and feedback.
  • Send periodic emails with special offers, new products and other advertising information that we consider relevant to users.
  • Provide assistance and technical support to users.
  • Comply with our legal obligations and respond to legitimate requests from competent authorities.
• Privacy and Information Security: We are committed to protecting the privacy and security of our users' personal information. We implement technical, administrative and physical security measures to protect information against unauthorized access, loss, misuse or disclosure. In addition, we constantly update our systems to ensure adequate protection of information.
• Sharing Information with Third Parties: We do not share our users' personal information with third parties, except in the following cases:
  • When necessary for the provision of services requested by users.
  • With the express consent of the user.
  • In compliance with legal obligations or to protect our legal rights.
  • In the event of mergers, acquisitions or transfers of assets where personal information may be transferred to a third party as part of such transaction.
• Control and Elimination of Information: Users have the right to access, rectify, limit the use of, and request the deletion of their personal information. To exercise these rights, users may contact us through the contact channels provided on our website. We will delete personal information in accordance with applicable legal timeframes and requirements.
• User Consent: By providing their personal information, users agree to the use of such information in accordance with this Information Use Policy. Users have the option to unsubscribe from our promotional emails at any time via the unsubscribe link provided in each email.
• Policy Updates: We reserve the right to modify this Information Use Policy at any time. Any modifications will be posted on our website and will become effective from the date of publication. 

Gulupa Digital SAS is highly committed to fulfilling its commitment to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

Cookies and Tracking Technologies Policy

At Gulupa Digital SAS we use cookies and other tracking technologies to improve our users' experience, provide personalized services and collect information for analytical and marketing purposes. This Cookies and Tracking Technologies Policy aims to provide detailed information on how we use these technologies and how users can control their use.

• Definition of Cookies and Tracking Technologies: Cookies are small text files that are stored on the user's device when visiting our website. These cookies contain information that is used to improve the functionality and performance of the website. Tracking technologies include web beacons, pixels, and scripts, which are used to collect information about the user's interaction with the website.
• Types of Cookies We Use: We use both session cookies and persistent cookies on our website. Session cookies are automatically deleted when the user closes the browser, while persistent cookies are stored on the user's device until they are manually deleted or expire according to the duration set in each cookie.
• Purposes of Use of Cookies: We use cookies and tracking technologies for a variety of purposes, including, but not limited to:
  • Personalize the user experience and remember your preferences.
  • Improve website functionality and performance.
  • Collect statistical and analytical information about the use of the website.
  • Provide personalized advertising based on the user's interests.
  • Facilitate user login and authentication.
  • Improve website security.
• Cookie Control: Users have control over the use of cookies on our website. They can adjust their browser settings to accept, reject or delete cookies. Please note, however, that disabling cookies may affect website functionality and limit certain features.
• User Consent: By using our website, users agree to the use of cookies and other tracking technologies in accordance with this Policy. Users have the option to change their cookie preferences at any time through their browser settings.
• Third Parties and Third Party Cookies: We may use third-party services that may also use cookies and tracking technologies on our website. These third parties have their own privacy and cookie policies, and we have no control over their practices. We encourage users to review the privacy and cookie policies of these third parties before providing them with any personal information.
• Policy Updates: We reserve the right to modify this Cookies and Tracking Technologies Policy at any time. Any modifications will be posted on our website and will become effective as of the date of publication. Users are encouraged to regularly review this policy to stay informed about any changes.

Sensitive Data Policy

At Gulupa Digital SAS, we are committed to protecting the privacy and security of our users' sensitive data in accordance with Colombian law. We consider sensitive data to be data that reveals intimate information or that could generate discrimination or risk for the owner of said data, such as health information, religious beliefs, sexual orientation, among others.

• Limited Collection: We will only collect and store sensitive data when strictly necessary and where there is a legal basis for doing so. We will ensure that we obtain explicit prior consent from the data subject of the sensitive data before collecting it, unless there is a legal exception.
• Additional Security Measures: We will implement additional security measures to protect our users' sensitive data from unauthorized access, misuse or disclosure. These measures will include, but are not limited to, encryption, access restrictions, and physical and logical security controls.
• Purpose and Limited Use: We will use the collected sensitive data only for the explicit purposes for which it was provided and in accordance with applicable laws and regulations. We will not use this data for any other purpose without the express consent of the data subject.
• Conservation and Disposal: We will retain sensitive data only for as long as necessary to fulfil the purposes for which it was collected, unless there is a legal obligation or specific exception that allows for longer retention. When sensitive data is no longer needed, we will securely delete it and ensure its permanent destruction.
• Sharing and Transferring Sensitive Data: We will not share or transfer sensitive data to third parties without the express consent of the data subject, unless there is a legal basis or applicable exception.

Rights of the Owner of Sensitive Data

• Access and Rectification: Holders of sensitive data have the right to access, rectify and update their data, ensuring that it is accurate and complete.
• Right to Deletion: Data subjects have the right to request the deletion of their data when it is no longer necessary for the purposes for which it was collected, in accordance with applicable laws and regulations.
• Right to Portability: Data subjects have the right to request the portability of their data to another data controller in cases permitted by law.
• Confidentiality and Security: We are committed to maintaining the confidentiality and security of our users' sensitive data by implementing appropriate technical and organizational measures to protect it against unauthorized access, misuse or disclosure.
• Legal Compliance: We will comply with all applicable laws and regulations related to the protection of sensitive data, including the Colombian Personal Data Protection Law and its complementary regulations.

This Sensitive Data Policy is part of our general policies and applies to all users who provide sensitive information through our website. By using our website and sharing sensitive data, you accept and understand the content of this policy and acknowledge that we take all necessary measures to protect your sensitive data in accordance with Colombian law.

Third Party Links Policy

The Gulupa Digital SAS website may contain links to other websites that may be of interest to our users. However, once you click on these links and leave our site, we lose control over the site to which you are redirected. We are therefore not responsible for the terms, privacy policies or the protection of your data on those third-party websites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

It is important to note that links to third parties are provided for informational or reference purposes only and do not imply any endorsement, approval or association by Gulupa Digital SAS with such websites. We assume no responsibility for the content, privacy policies or security practices of these third party websites.

We strongly encourage you to review the privacy policies and terms of use of any website you access through links provided on our site. This will enable you to understand how your personal information is collected, used and protected on those sites and to determine whether you agree with their policies.

Gulupa Digital SAS has no control over the collection, use or disclosure of your personal data by third parties that you may access through links on our website. We therefore assume no liability for any loss, damage or consequences resulting from the use of or access to those third party websites.

We encourage you to exercise caution and discretion when providing personal information on any third-party website and to carefully review their privacy policies before sharing any personal data.

At Gulupa Digital SAS we strive to provide quality links to third party websites that we consider useful and reliable. However, your use of such links is at your own risk and responsibility. We recommend exercising diligent judgment and taking necessary precautions when interacting with any third party website.

This Third Party Links Policy is part of our Privacy Policy and applies to all users who access our website. By using our website, you agree and understand that we are not responsible for any third party links and that it is your responsibility to read and understand the privacy policies and terms of use of those third party websites.

Policy on Control of your personal information

At Gulupa Digital SAS, we value your privacy and are committed to protecting your personal information. You have the right to control the collection and use of your personal information provided on our website. Below we explain how you can exercise this control:

• Consent options: Whenever you are asked to fill in a form on our website, such as a user registration form, you will be given the option to check or uncheck the relevant box to receive information by email. If you do not wish to receive further information, you may choose not to check the box.
• Cancellation of subscriptions: In the event that you have opted to receive our newsletter or advertising, you have the option to unsubscribe at any time. An unsubscribe link will be provided in each email communication you receive from us. By clicking on this link, your opt-out request will be processed and you will no longer receive future marketing communications.
• No sale or distribution of personal information: Gulupa Digital SAS undertakes not to sell, assign or distribute your collected personal information without your express consent. The only exception to this policy would be in the event that it is required by a judge through a valid and legally binding court order.
• Accessing and updating your personal information: You have the right to access, correct or update the personal information you have provided through our website. If you wish to exercise this right, you may contact our customer service team and request to update your information.
• Protection of your personal information: At Gulupa Digital SAS, we are committed to implementing the necessary security measures to protect your personal information against loss, theft, unauthorized access or misuse. We follow the security and privacy standards established by applicable Colombian legislation.

Please remember that your active participation in controlling your personal information is essential to ensure its privacy and security. We encourage you to regularly review this Personal Information Control Policy to stay informed of any changes or updates.

This Policy on Control of Your Personal Information forms part of our Privacy Policy and applies to all users who access our website. By using our website, you accept and understand its content and agree to control over your personal information in accordance with the terms set out in this policy.

Security Breach Policy

At Gulupa Digital SAS we take the security of our users' personal data very seriously. Therefore, we have established a Security Breach Policy to address any incident that may jeopardize the confidentiality, integrity or availability of the personal data we have collected.

• Definition of Security Breach: A security breach is considered to be any incident that compromises the confidentiality, integrity or availability of our users' personal data. This may include, but is not limited to, unauthorized access, loss of data, theft of information or any other event that may put the security of personal data at risk.
• Security Breach Detection and Assessment: The Company will implement security measures and monitoring systems to detect any security breach. In the event of a suspected or detected security breach, an immediate assessment will be carried out to determine the nature and scope of the incident.
• Notification to Affected Users: In the event of a security breach that may put our users' personal data at risk, the Company will notify affected users in a timely and appropriate manner. This notification will be made through the means of communication that the Company considers most appropriate, which may include, but are not limited to, sending an email, a posting on our website, or any other method that ensures effective communication with affected users.
• Notification to Legal Authorities: In the event of a security breach that may have a significant impact on the rights and freedoms of users, the Company will notify the competent legal authorities in accordance with the provisions of applicable Colombian legislation.
• Mitigation and Remediation Measures: The Company will take appropriate steps to mitigate the effects of the security breach, as well as to prevent similar incidents in the future. This may include, but is not limited to, implementing additional security measures, reviewing and improving our systems and policies, and collaborating with information security experts.
• Registration and Documentation: The Company will maintain accurate and detailed records of all security breaches, including the date of detection, the nature of the incident, the actions taken and any other relevant information. These records will be used to continually assess and improve our information security.
• Cooperation with Authorities and Users: The Company will fully cooperate with legal authorities and affected users in the investigation and resolution of security breaches. We will provide all necessary information and assistance to ensure an appropriate and timely response.

Data Retention Policy

Gulupa Digital SAS is committed to respecting and protecting the privacy of its users' personal data. In this regard, the Company has established a data retention policy that adheres to the applicable laws and regulations in Colombia, including Statutory Law 1581 of 2012 and Sole Decree 1074 of 2015.

• Data Collection: The Company collects personal data from users when they register for our services, subscribe to our newsletters, participate in our surveys, or contact us directly. The personal data we collect may include, but is not limited to, name, email address, phone number, physical address, and credit card details.
• Use of Data: The personal data collected is used to provide and improve our services, to communicate with users, to comply with our legal obligations, and for other legitimate business purposes.
• Data Retention: The Company retains users' personal data for as long as necessary to fulfill the purposes for which the data was collected, including complying with any legal obligations, conducting audits, resolving disputes, and enforcing our agreements and policies.
• Data Deletion: Once personal data is no longer required, the Company undertakes to delete it securely and in accordance with applicable laws and regulations. However, some data may be retained in backup copies for a limited period of time for technical reasons.
• Data Retention in Special Cases: In certain cases, the Company may retain users' personal data for a longer period of time. These cases may include legal or investigative situations, where retention of data is necessary for the Company to defend itself or enforce its legal rights.
• User Rights: Users have the right to request access to their personal data, as well as to request its rectification, updating or deletion. Users also have the right to object to the processing of their personal data, in cases permitted by law.
• Policy Updates: The Company reserves the right to modify this data retention policy at any time. Any changes to this policy will be posted on our website and, if necessary, communicated to users by email.

Privacy Policy Modification Policy

Gulupa Digital SAS reserves the right to modify, amend, alter or change the terms of this Privacy Policy at any time and at its sole discretion.

• Notification of Changes: The Company undertakes to notify users of any significant changes to this Privacy Policy. This notification will be made through the means of communication that the Company considers most appropriate, which may include, but are not limited to, posting the modified Privacy Policy on our website, sending an email to users, or posting a notice on our website.
• Effective Date: Changes to this Privacy Policy will be effective immediately upon posting on our website unless a different effective date is specified in the change notice.
• Acceptance of Changes: Users' continued use of our services following the posting of any changes to this Privacy Policy will constitute Users' acceptance of those changes. If a User does not agree to any changes to this Privacy Policy, the User has the right to stop using our services.
• Questions about Changes: If users have any questions or concerns about any changes to this Privacy Policy, they may contact the Company via our support email.
• Previous Versions Archive: The Company will not maintain an archive of prior versions of this Privacy Policy for users' reference.