< IDEAS MADE REALITY >

We know how to maintain it
to your WordPress website

At Gulupa Digital, we understand the importance of an efficient and secure website. 

We offer comprehensive services of WordPress Support and Maintenance designed to keep your website in top condition.

Our team of WordPress experts is dedicated to making sure your website is secure, up-to-date, and optimized.

We start with a thorough audit to understand your needs and then create a custom maintenance plan that covers everything from regular WordPress updates, to technical issue resolution, and website performance optimization.

Do you have a website and don't know how to maintain it? 

Schedule a consultation free and understand how to change this.

Do you have a website and don't know how to maintain it? 

Schedule a consultation free and understand how to change this.
< No matter the size of your WordPress website, we have a plan for you >

Support Plans and
WordPress Maintenance

Ready to optimize your WordPress in Bolivia? In Gulupa Digital, your site will be in the hands of experts. Request a free consultation and discover how to improve the performance of your website! 

All payments are made in US Dollars (USD) and on an annualized basis.

< Our clients>

Leaders in
their industry

Industry leaders have trusted us to keep their websites in top condition.

With Gulupa Digital, you will not only keep your website or virtual store impeccable, but you will also enjoy the tranquillity knowing that your platform is in the best hands, allowing you to focus on what really matters: growing your business.

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< Testimonials >

Here's what
leaders
like you
are saying

NOW I WANT TO

Start
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< Our methodology for WordPress support and maintenance in Bolivia >

I'm in,
what's next?

In Gulupa DigitalWe have developed a structured, results-oriented methodology, ideal for the Bolivian market.

Our process ensures that your WordPress site is always optimized, secure, and ready to attract traffic and deliver a first-class user experience.

Before we begin, we perform a thorough audit of your website, assessing performance, security, and detecting any technical issues. With this data, we create a customized maintenance plan that responds to the specific needs and objectives of your business in Bolivia.

Ready to take the first step? Click the button and request your remote audit. We will show you how we can improve your site's performance and optimize its operation.  

Once you choose the right support plan for your business, our team begins implementation. We accept payments in Bolivians or dollars, and once confirmed, we manage the necessary access to perform updates, optimizations, and security configurations. We take care of every technical detail, allowing you to focus on growing your business.

Trust us to manage the technical aspects of your WordPress, keeping it secure and running at its best. 

With our team monitoring and managing your website on an ongoing basis, you can rest easy. We take care of automatic backups, speed optimization, plugin updates, and site security. This way, your WordPress will always be in top condition, ready to attract customers in Bolivia's competitive digital market.

Do you want your WordPress to always be up and running? With Gulupa Digital, your site will be optimized, secure and ready to attract more traffic and customers in Bolivia. 

Content you won't read But it's important for you

We take WordPress maintenance and support seriously, because we understand that an efficient website can make the difference between a satisfied customer and a lost one. Keep your site up-to-date, secure, and always up and running with Gulupa Digital. 


Get the most out of your WordPress!

What does each of our plans' features mean? Here's what we'll tell you:

01

Correct operation

Our support service ensures that your website is always functional and accessible. This means less interruptions and greater satisfaction for your visitors and customers.

02

Updates

We take care of keeping your site updated with the latest versions of WordPress, plugins and themes, thus mitigating security risks and ensuring optimal performance.

03

Elementor Pro License

If your website uses Elementor Pro, we'll give you the license for free. This visual builder will increase your site's design capabilities, optimizing its appearance and usability.

04

Bug Fixes and Crashes

We are ready to fix any bugs or errors that may affect the operation of your site, thus minimizing downtime and interruptions.

05

Content Updates

We make changes to your content according to your needs, including image updates, texts, creating forms and publishing blogs or products. The content must be provided by the client.

06

Customer Area

We offer you a virtual office, from where you can send support tickets and track their status, to keep an organized record of your requests.

07

Online Training

We make it easy to manage your website with tutorials and video tutorials, giving you the tools you need to manage your platform more efficiently.

08

Backups or Backups

We create backups of your website, stored on our private servers. These backups allow you to restore your site to a previous version in case of emergency.

08

Speed Optimization

We work to ensure that your site loads in 3 seconds or less, improving the user experience and boosting your search engine rankings.

In Gulupa Digital, we understand that in Bolivia, having an optimized and secure website is key to attracting and retaining customers in today's digital environment. Our service WordPress Support and Maintenance in Bolivia It is designed for companies in various sectors that seek to improve the performance of their sites, providing their users with a fast, reliable and secure experience.

We adapt to the specific needs of each region, serving companies in key cities such as The provinces of La Paz, Santa Cruz de la Sierra, Cochabamba, Sucre and Tarija are located in the provinces of La Paz, Santa Cruz de la Sierra, Cochabamba, Sucre and Tarija.Our comprehensive approach includes SEO optimization, security enhancements, and performance audits, ensuring your site is always ready to compete in the Bolivian digital market.

Our business hours in Bolivia are: 6:30 am to 4:30 pm, providing real-time support to resolve any issues or queries. Additionally, outside of these hours, we offer a ticket system to report incidents, ensuring that your site receives priority attention at the start of the next business day. 

Our WordPress Support and Maintenance in Bolivia ensures your website is always optimized and secure, helping you attract and retain customers. Benefits include:

  1. Local SEO optimization to improve visibility
    We adapt SEO to local searches in Bolivia, allowing us to capture more traffic in key cities such as La Paz and Santa Cruz de la Sierra.

  2. Advanced Threat Protection
    We implement firewalls, two-factor authentication, and security audits that protect the site against digital threats, increasing user confidence.

  3. Speed and performance optimization
    We apply caching and image optimization settings to improve loading speed, providing a fast and optimized user experience.

  4. Specialized support for WooCommerce in Bolivia
    For businesses selling online, we optimize WooCommerce to improve the shopping experience and facilitate the checkout process.

  5. Automatic backups and data recovery
    We perform automatic backups so that your site is always protected and can be restored quickly in case of unforeseen events. 

La Paz: specialized support for trade, tourism and services

La Paz, seat of government and one of the most active cities in Bolivia, is an important center for trade, tourism and services. Our WordPress Support in La Paz focuses on optimizing websites of companies seeking to stand out in these sectors, ensuring that their websites are fast, secure and well positioned in search engines. We carry out performance audits and advanced security configurations that project a professional and reliable image.

For the tourism sector, we work to optimize SEO and improve user experience, helping to attract more traffic and retain visitors. With our support, companies in La Paz can project a modern and professional image, standing out in the digital market.

Santa Cruz de la Sierra: optimization for trade and technology

Santa Cruz de la Sierra, the economic center of Bolivia, needs websites that offer performance and security. Our WordPress Support in Santa Cruz de la Sierra is designed to optimize the speed, security and SEO of business sites in the commercial and technological sectors, helping to attract traffic and provide a seamless user experience.

For the commercial and technological sector, we apply local SEO optimization measures and speed settings that guarantee a fast and efficient experience. Companies in Santa Cruz can rely on our support to keep their site in optimal condition.

Cochabamba: support for the industrial and commercial sector

Cochabamba, one of the most important cities in commerce and industry, needs reliable and optimized websites. Our WordPress Support in Cochabamba focuses on improving loading speed, optimizing performance and strengthening site security.

For the industrial and commercial sector, we carry out performance audits that ensure that the site is prepared to support high traffic without problems. In addition, with local SEO optimization, we improve visibility in search engines, helping to attract more traffic. With Gulupa Digital, companies in Cochabamba have professional technical support that takes care of every aspect of the site.

Sucre: support for service companies and the government sector

Sucre, the constitutional capital of Bolivia, is a central point for service companies and government entities. Our WordPress Support in Sucre provides security and performance solutions that enable these sectors to offer a reliable and optimized user experience.

For service companies and government organizations, we offer SEO optimization and advanced security configurations that protect sensitive information. We also apply performance measures that ensure fast navigation, which is essential for attracting and retaining users. With our support, companies in Sucre can have a solid and secure digital presence.

Tarija: optimization for the wine and tourism sector

Tarija, known for its wine industry and growing tourism, needs sites that reflect its identity and attract national and international visitors. WordPress Support in Tarija focuses on optimizing websites for companies in the wine and tourism sector, ensuring that their websites are fast, secure and attractive.

For tourism companies and wineries in Tarija, we offer SEO and visual optimization solutions that improve user experience and retain visitors. With advanced security measures, we protect sites from potential threats, projecting a professional and trustworthy image. With our support, companies in Tarija can have an optimized site that reflects the quality of their products and services. 

Regular WordPress maintenance is critical to the success of your website. Without proper maintenance, security risks, performance loss, and website downtime increase significantly. At Gulupa Digital, we understand how vital it is to keep your website up-to-date and optimized, which is why we offer maintenance plans that fit your needs.

Our maintenance methodology includes constant updates to the WordPress version, themes, and plugins. These updates are essential not only to ensure functionality, but also to protect your site from vulnerabilities. During each maintenance, we also review the database, remove unnecessary files, and optimize performance to ensure a smooth user experience.

Our maintenance service is proactive: we don't just fix problems when they occur, we work to prevent them. This approach ensures that your website is always in top shape, without you having to worry about technical issues.

WordPress security is crucial, especially if your site handles sensitive data or online transactions. At Gulupa Digital, we implement advanced security measures to protect your site from hackers and malware. This includes installing SSL certificates, setting up two-factor authentication, and optimizing file permissions.

Our team conducts thorough security audits and regularly reviews your website to ensure it is safe from potential attacks. Hackers are always looking for vulnerabilities in outdated WordPress sites, so we always keep your website up to date with the latest security patches. Additionally, we carry out malware scans and, if any issues are detected, we remove them immediately to ensure the integrity of your site.

The security service we offer also includes the implementation of firewalls, the blocking of suspicious IP addresses and constant monitoring to identify any unusual activity on your site. Maintaining a secure web environment is vital to building trust with your users.

Regular WordPress maintenance can prevent a number of common issues. For example, you may have experienced the dreaded WordPress “white screen of death,” 400 and 500 errors, warnings, and errors when trying to connect to the database.

These are just a few of the technical issues that can arise without proper WordPress maintenance and support.

Our team of experts can help prevent and resolve these issues, keeping your website running smoothly.

Keeping your WordPress up to date is essential to ensure its smooth operation and security. Each new version of WordPress brings performance improvements, new features, and most importantly, security patches that protect your site from potential attacks. Gulupa Digital, we make sure your site is always running the latest and most stable version of WordPress.

Updates don't just affect the WordPress core, but also plugins and themes. Often, outdated plugins can become incompatible with newer versions, leading to bugs and vulnerabilities. Our team of WordPress experts handles these updates carefully, ensuring that they don't affect your site's functionality and that everything continues to operate efficiently after the update.

Additionally, we perform backups before every update to ensure that any unexpected changes can be easily reverted. Continuous updating is a key part of the maintenance we offer, ensuring that your website is optimized and protected at all times.

Our WordPress maintenance and support services include regular WordPress updates, database optimization, constant monitoring of your site for issues, technical troubleshooting, site speed improvements, and security measures.

Each of these aspects is critical to ensuring optimal performance and security of your website.

01

Content and Usability Bug Fixes

We optimize your WordPress website, correcting content errors and improving usability to offer a superior user experience.

02

Improving Organic Positioning

Our WordPress maintenance improves your site's performance and search engine rankings (it does not replace an SEO strategy).

03

Increased Loading Speed

We improve the loading speed of your website, improving user retention and your search engine rankings.

05

Updating WordPress, Plugins and Themes

We take care of WordPress, plugins and theme updates, ensuring the best performance and security for your website.

04

Virus and Malware Cleaning

We provide a full malware and virus cleanup service, ensuring your website is always safe and secure (depending on the virus, cleanup may incur an additional cost).

WordPress support and maintenance at Gulupa Digital begins with a thorough and detailed audit of your website, even if it was not developed by our team. At this critical stage, we meticulously analyze every component of your site, evaluating everything from performance to security. This assessment allows us to identify all areas that might need improvement and reinforce those that are crucial to your business.

Once the audit is complete, and based on its results, we proceed to define which of our maintenance and support plans best suits your needs and objectives. Generally, if everything goes well in the audit, you can choose the plan that best suits you.

The selected plan is implemented by implementing a series of regular maintenance tasks and by constantly monitoring your site. Our team of professionals is always on the alert to detect and resolve any problems that may arise, thus ensuring that your website works optimally.

At Gulupa Digital, our WordPress maintenance and support services are not limited to regular platform updates. They also include meticulous database optimization, continuous monitoring for any anomalies, efficient technical issue resolution, site speed improvements, and the implementation of robust security measures.

Each of these aspects is essential to ensure that your website operates with maximum performance and security. With Gulupa Digital at your side, you can be sure that your website will always be in the best hands, running efficiently and protected against potential threats.

At Gulupa Digital, we pride ourselves on offering comprehensive support for WordPress websites. Our methodology focuses on ensuring the proper functioning of your website, keeping everything up-to-date, secure, and aligned with your business goals.

Our approach begins with assessing and fixing any issues that may arise during the support period, ensuring your website runs smoothly. Monthly plugin updates are essential to our strategy, as it prevents security vulnerabilities and keeps your site up to date with the latest technologies.

We also value the security of your website, so we conduct regular checks to protect against hackers, malware, or viruses. We also offer licenses for premium tools like Elementor Pro, ensuring you have access to the best in design and functionality.

Our support doesn't stop there. We offer regular backups of your website, stored on private servers, so you can recover quickly in the event of an emergency. Additionally, we work closely with you to make content changes as needed, including updates, basic layout, and simple form creation.

Online training is another important facet of our support, providing resources and guidance to help you get the most out of your website. All of this, combined with fast response times and dedicated customer support, makes our support methodology a reliable choice for any business.

At Gulupa Digital, we are committed to your success. With a focus on quality, innovation, and exceptional customer support, we are here to help you grow and thrive in today’s competitive online environment.

The benefits of our WordPress maintenance and support service are multiple. From improving your site’s performance and speed, to preventing and resolving technical issues, our services will help you provide a better user experience, which can lead to higher visitor retention, more conversions, and better search engine rankings.

Learn more about Support and WordPress Maintenance

These are some of the questions that leaders like you have asked themselves before hiring our WordPress maintenance service.

Our customer support hours in Bolivia are from 6:30 am to 4:30 pm, Monday to Friday.

During these hours, our team is available to answer questions, resolve technical issues, and perform optimizations on your WordPress site. These hours ensure that our customers receive fast and effective service.

For support outside of these hours, we offer a ticketing system that allows you to report any issues. Tickets are handled with priority at the start of the next business day, ensuring that your website is always in top condition, no matter the time or day.

Our WordPress support and maintenance service in Bolivia is a complete package designed to keep your site in top condition. Services included are:

  • Updating WordPress Plugins, Themes and Core: Prevents security issues and ensures compatibility.
  • Speed optimization: We set up caching, compressed images, and tweaked code to improve loading time.
  • Advanced Security: We implement firewalls, two-factor authentication, and regular malware scans.
  • Troubleshooting technical errors: We detect and correct any technical problems that affect the functionality of the site.
  • Automatic backups: We perform periodic backups to protect your data and allow for quick recovery in case of problems.

These services ensure that your site is always optimized, secure, and ready to deliver an excellent user experience. 

Keeping WordPress and its plugins up to date is critical for site security, performance, and compatibility. Updates fix security vulnerabilities, improve performance, and optimize site functionality, ensuring a smooth user experience. Benefits include:

  • Threat Protection: Updates fix security issues and prevent potential attacks.
  • Performance improvement: An updated site runs faster and more efficiently.
  • SEO Optimization: Google prioritizes fast and secure sites, which helps improve their positioning in search results.

In Gulupa DigitalWe ensure that your site is always up to date, protecting it against threats and ensuring efficient operation. 

The time to update plugins and themes depends on the number and size of the items to be updated. In general, our updates are fast and scheduled during low-traffic times to avoid interruptions.

Security or bug fix updates are usually released immediately to ensure the site is protected. For large-scale updates, we analyze the impact they might have on site functionality and perform pre-testing.

We have a backup system in place before each major update, so that if any issues arise, we can restore the previous version without loss of data or functionality. 

In Gulupa DigitalWe offer comprehensive support covering all essential areas to ensure the proper functioning of your WordPress site. Our team takes care of platform, plugin and theme updates, ensuring your site is always at the cutting edge of technology and protected against vulnerabilities.

Additionally, we provide custom solutions to any issues that may arise, such as bug fixes, site malfunctions, and performance optimization. We also offer support for theme customization, designing new features, and improving user experience. If your site handles transactions, we offer support for WooCommerce and other eCommerce tools.

Our service does not stop at troubleshooting, but also includes proactive prevention through regular security audits, constant monitoring and preventive measures to keep your website always in top condition. 

The loading speed of your website is one of the most important factors for online success. If a website takes too long to load, visitors may abandon it before viewing the content, negatively affecting both user experience and SEO. Gulupa Digital, we implement a series of techniques to improve the speed of your WordPress site.

First, we use file compression techniques, which reduce the size of CSS, JavaScript, and image files without compromising quality. We also apply lazy loading so that images are only loaded when the user scrolls, optimizing initial loading time. Additionally, we use cache management tools so that static resources are stored in the browser and reused when needed, reducing requests to the server.

Another key approach is Largest Contentful Paint (LCP) optimization, which improves the loading time of the largest visible content on your page. With these techniques, your site will load in less than three seconds, improving user retention and increasing conversions.

WordPress performance optimization involves tweaking and improving various technical aspects of your website to make it load faster and run more efficiently. A fast website not only improves user experience, but also contributes to SEO rankings, as Google rewards sites that load quickly.

In Gulupa DigitalWe perform a variety of actions to optimize your site's performance, from compressing images and files to properly configuring cache and reducing HTTP requests. We also analyze your database and code to eliminate any inefficiencies that may be slowing down your site.

The result of these efforts is a website that is not only faster, but also provides a smoother browsing experience, resulting in higher user satisfaction and more conversions.

Our maintenance and support service includes essential security measures to protect your WordPress site. We perform regular updates to WordPress, themes, and plugins, which is crucial to prevent vulnerabilities. In addition, we perform regular backups so that your data is safe in case of any problems. We also monitor your site for potential threats and act quickly if we detect any suspicious activity.

Security is a vital aspect of any website, especially when handling sensitive data or financial transactions. Gulupa DigitalAt WordPress.com, we carry out a series of actions to ensure that your WordPress site is protected against attacks and security threats. One of our main services is the constant updating of WordPress, plugins and themes, since old versions are often the most vulnerable to attacks.

We also implement SSL/TLS certificates to ensure that data is transmitted securely between the server and users. Our experts regularly review the site's security through malware scans and vulnerability audits, removing any detected malicious software and taking preventative measures.

To keep your site always secure, we also set up firewalls and two-factor authentication systems. These systems offer an additional layer of protection, ensuring that only authorized users have access to the administration area of your site. Thanks to these measures, you can rest assured that your site is in good hands.

Making regular backups of your WordPress site is essential to protect your data and content against any eventuality. Gulupa DigitalWe automatically backup your site, meaning that in the event of a server crash, hack, or any other technical issue, we can restore your site quickly without any loss of data.

Backups include your database, media files, and your site's source code. This ensures that you can restore your entire site to a working state in case something goes wrong. Additionally, we store backups on secure servers outside of your main hosting, to protect them from any issues that may arise on your original server.

The importance of backups cannot be understated. Without a proper backup plan, you could lose all of your site’s work, content, and data in a matter of minutes, resulting in downtime and a significant loss of revenue and customers.

At Gulupa Digital, we understand that loading speed is a fundamental pillar for the success of any website or virtual store in the digital realm. This is why, within our Elite Support and Maintenance plan, we focus on implementing a series of advanced strategies and techniques with the aim of optimizing loading time and improving the reactivity of your website. Below, we explain in detail what our Speed Optimization service includes:

  • File and Code Compression Techniques: We use advanced compression techniques to reduce the size of HTML, CSS and JavaScript files. This allows your website to load faster, improving user experience and your search engine rankings.
  • Lazy Loading: We implement lazy loading strategies to ensure that the content visible to the user is loaded first. This not only improves initial loading speed but also optimizes resource usage, loading additional elements only when they are needed.
  • Cache Management Optimization: We adjust cache settings on both the browser and server to maximize the reuse of previously loaded resources. This significantly reduces network requests, resulting in faster loading times for returning visitors.
  • Reducing HTTP Requests: By combining files and using image sprites, we managed to reduce the total number of HTTP requests the browser has to make. This approach simplifies page loading and speeds up content display.
  • Minimizing Main Thread Work: We've optimized operations running on the main browser thread to minimize workload. This allows for faster and smoother website rendering, directly improving user interaction.
  • Largest Contentful Paint (LCP) Optimization: We focus on speeding up the loading of the most visually significant content on the page, as this is a key factor in user perception of site speed. We implement specific techniques to optimize this aspect, thus improving perceived performance.
  • Removing Render-Blocking Resources: We prioritize the loading of critical website elements, removing or deferring render-blocking resources. This ensures that users can start interacting with the site as soon as possible.
  • Reduction in Initial Server Response Time: We are working on improving server efficiency and configuration to reduce latency in responding to browser requests. This is crucial to shortening the time it takes for the first byte to reach the user, improving overall loading speed.

At Gulupa Digital, we are committed to providing effective solutions that improve the performance of your website. Through our Elite Support and Maintenance plan, we ensure comprehensive speed optimization that will contribute to the success of your online presence.

At Gulupa Digital, we understand the critical importance of keeping your website safe and secure. During a security review as part of our WordPress support and maintenance plan, we carry out a series of detailed actions to ensure that your site is free from vulnerabilities and potential risks. Here's what we do in these review processes:

  • Vulnerability Assessment: We meticulously review WordPress plugins, themes, and core to identify any vulnerabilities that could be exploited by malicious actors. This assessment allows us to stay ahead of potential threats, ensuring your site is always protected with the latest security measures.
  • Malware Scan: We use advanced security tools to detect and remove any malicious software or suspicious files that may have infiltrated your site. This action is vital to prevent attacks that could compromise your website and the security of your users.
  • Code Integrity Validation: We constantly monitor your site's source code for unauthorized or unusual changes. This allows us to quickly identify any tampering attempts or security breaches, ensuring the integrity of your website.
  • SSL/TLS Certificate Validation: We confirm that SSL/TLS certificates, essential for secure data transmission, are implemented and configured correctly. This verification ensures that your users' sensitive information is encrypted and protected at all times.
  • Review of Access and Error Logs: We analyze server access and error logs in detail to uncover patterns of suspicious activity. This information is key to understanding how attackers might be attempting to compromise your site and allows us to take preventative action.
  • User Account Audit: We conduct a thorough review of all user accounts on your website. We remove or adjust accounts that are not necessary or have excessive permissions, thereby reducing the risk of unauthorized access.
  • Vulnerability Report: In case we identify critical vulnerabilities, especially those that may compromise sensitive data or are directly caused by user actions, we will immediately contact you. We will inform you about these vulnerabilities by email or WhatsApp, offering recommendations and solutions to resolve any detected security issues.

At Gulupa Digital, we are committed to keeping your website secure and running at its best. Our goal is to give you peace of mind that your online presence is protected against the latest security threats. If you have any further questions about our security review processes or how we can help you protect your website, please feel free to contact us.

At Gulupa Digital, we are dedicated to ensuring that our clients' websites and online stores are running smoothly. Our team has the experience and knowledge to handle a wide range of technical issues related to WordPress and other content management systems. Below are the types of technical issues we can fix to keep your site online and running smoothly:

Errors 400 and 500

  • 404 Errors (Page Not Found): We fix issues with broken links or content that cannot be found on the server.
  • 500 Errors (Internal Server Error): We diagnose and correct server configurations or code issues that may cause these errors.
  • 503 Errors (Service Unavailable): We are working on resolving issues related to server overload or temporary maintenance.

Database Problems

  • Connection Errors: We solve connection problems between your website and the database.
  • Database Optimization: We improve the performance of your website by optimizing the database for faster and more efficient loading.
  • Database Restoration: We help you recover lost or damaged data and restore your database to its optimal state.

WordPress Blank Screen

  • Diagnosis and Solution: We identify the root cause of the white screen, whether it is plugin conflicts, themes or code issues, and provide an effective solution.

Problems with Plugins and Themes

  • Plugin Conflicts: We diagnose and resolve conflicts between plugins that may affect the functionality of your site.
  • Theme Compatibility Issues: We ensure that your theme is up to date and fully compatible with the latest version of WordPress and other plugins.
  • Plugin and Theme Updates: We keep your site secure and functional with regular updates.

Other Common Technical Problems

  • Site Speed Issues: We optimize the loading speed of your website by implementing file compression techniques, image optimization, and more.
  • Security Issues: We strengthen the security of your site by implementing measures such as firewalls, malware scanning, and enhanced security configurations.
  • SSL/TLS Settings: We install and configure SSL certificates to secure connections and protect transmitted data.
  • Response to Security Attacks: We act quickly to mitigate and remediate the effects of security attacks, including malware and hacking.
  • Email Configuration Issues: We resolve issues related to email configuration to ensure proper delivery and receipt of emails.
  • Website Migrations: We assist in the safe migration of your website to a new hosting or domain without losing data.
  • Site Restorations: We recover your website from backups in case of data loss or damage.

At Gulupa Digital, we are committed to providing comprehensive and personalized technical support. No matter what technical challenge you face, our team is here to help you find the most effective solution and keep your website running smoothly. If you have a technical issue not mentioned here or need assistance, please feel free to contact us.

At Gulupa Digital, our mission is to ensure that your website or online store is performing at its full potential, thereby offering you the best support and maintenance experience possible. We understand that every website is unique, especially those developed by third parties. For this reason, we offer a free initial audit to determine if your website can be incorporated into our support and maintenance service. The initial audit is a detailed and in-depth analysis of the external website. Various aspects such as performance, security, functionality and user experience are examined.

Here we explain what this essential process includes:

  • Structure and code: We verify that the overall site structure and underlying code are well organized and secure.
  • Security: We evaluate current security measures to identify potential vulnerabilities.
  • Performance and loading speed: We analyze the site's loading speed and overall performance to ensure an optimal user experience.

If during our assessment we find that your site does not meet our minimum standards for quality, security or performance, optimization will be required. This process is critical to ensuring that your website is secure, fast and able to deliver the best experience to your users. If optimization is needed:

  • You will receive a detailed report of the areas that require improvement.
  • We will provide you with a quote for optimization. This quote is separate from the cost of our support and maintenance service and will allow you to clearly understand the necessary actions and the associated cost.

We recognize that every client has specific needs, so we offer the flexibility to only contract for code, performance, or speed optimization. This means that you can choose to specifically improve critical aspects of your website without the need to purchase a full support and maintenance plan with us.

The initial support audit, to validate that your website can be accessed without any problem in one of our plans, takes between 15 and 30 minutes.

Although it is rare, it is possible for a website to be rejected after the initial audit. If critical security or structural issues are found that require extensive intervention, the available options will be discussed with the client. Gulupa Digital will always work with you to find the best solution and, if possible, assist in correcting those issues.

If the initial audit reveals issues, the Gulupa Digital team will work closely with you to determine the best solutions and corrective actions. Depending on the nature and severity of the issues, we may recommend specific actions before implementing the selected maintenance and support plan.

Typically, if the initial audit does not reveal any significant issues, you can choose any maintenance plan that fits your needs and goals. However, in some cases, if specific needs are identified, the Gulupa Digital team might recommend a particular plan that is more suitable for your website.

Our support and maintenance services are customized to fit your business needs and goals. We start with a detailed audit to understand how your site is performing and what areas need improvement. We then implement a customized maintenance plan that can include everything from updating plugins and themes, optimizing your database, improving site speed, to troubleshooting technical issues.

WordPress updates are a crucial part of our maintenance service. We ensure that your site is always up to date with the latest versions of WordPress, themes and plugins. Updates are carefully performed to avoid any disruption to your site's operation. Before each update, we perform a full backup of your site to ensure that your data is safe.

Yes, we offer the flexibility to change plans at any time. We understand that your business needs may change over time, so you can upgrade or downgrade your plan as needed. Our goal is to provide you with the level of support and maintenance that best fits the needs of your website and business.

A well-maintained and optimized website provides a better user experience. Pages load faster, site features work properly, and visitors face fewer issues or interruptions. By improving site speed, availability, and overall performance, our service helps improve user satisfaction, which can result in a higher retention rate, more conversions, and better rankings in Google search results.

Under the care of Gulupa Digital, the chance of your website being compromised or going down is quite low. However, we are not exempt from potential cybersecurity issues or technical failures. In the event that your site falls victim to such an eventuality, our team is immediately mobilized to fix the problem, thanks to our regular backups that allow us to restore your site quickly.

At Gulupa Digital, we believe that keeping your website up to date is essential. We take care of carrying out all the necessary updates, whether it be WordPress, plugins or themes. Before implementing any update, we always make a backup of your site to ensure that it can be restored in case of any eventuality.

At Gulupa Digital, our team of technical experts is on hand to resolve any technical issues that may arise on your website. Whether it's difficulties with functionality, performance, or errors, you can trust that we will address them effectively through our ticket system in the customer area.

If you intend to add new features to your website, we at Gulupa Digital are here to help. Depending on the complexity of the desired functionalities, additional costs may be incurred. However, we will always inform you about this before carrying out any work.

Yes, at Gulupa Digital we offer online training through tutorials and video tutorials. These resources will allow you to learn the basics of managing your WordPress website, giving you greater control and understanding of your online presence.

At Gulupa Digital, we understand that circumstances can change and you may need to cancel our service. Our cancellation policy is flexible and we simply require 30 days' notice to terminate your service and ensure a smooth transition.

The support and maintenance offered by Gulupa Digital includes ensuring that your website or online store is working properly. This covers fixing display errors, bugs, incorrect code, or display problems on different devices. They also take care of updating content, optimizing loading speed, creating forms and popups, and publishing new content. However, it is essential that, as a client, you provide all the information and content necessary to make these updates and publications.

Gulupa Digital's Support and Maintenance service does not include advanced structural changes or design of the different pages of the website or online store (unless you have the Supernova Maintenance Plan). These changes are considered additional services and must be quoted separately by our team. We recommend contacting us directly to discuss your needs and obtain an accurate quote.

Adding new pages to your website or online store is not covered under Gulupa Digital's Support and Maintenance service. If you need to add new pages, this is considered an additional service and will require a separate quote. Please contact us to discuss your needs and provide you with a quote.

Gulupa Digital's Support and Maintenance service is contracted for a period of one (1) year, and is renewable annually. Once the service period has ended, you have the option to renew it for an additional year.

If you do not renew the Support and Maintenance service, you will not be entitled to request support or maintenance after the expiration date. This is why we strongly recommend renewing the service to maintain the quality and optimal functioning of your website or online store.

You can write to us through our customer service channels or through our contact page, and we will schedule the initial audit meeting.

Gulupa Digital reserves the right to exclude from its Support and Maintenance service any client who makes improper use of the website or the virtual store, whether caused by him or a third party designated by him or her. This includes the use of offensive or illegal content, the dissemination of viruses or malware, the practice of phishing, among others. If any improper use is detected, we reserve the right to take legal action and/or block the client's access to our Support and Maintenance services.

WordPress updates are crucial to ensuring the security and smooth running of your website. However, if not managed properly, they can cause conflicts with existing plugins, themes, or customizations, potentially resulting in errors or site crashes.

In Gulupa DigitalAt us, we take care to carry out these updates safely and effectively. Before implementing any update, we make a full backup of your site to ensure that in case of any conflict, we can restore it without problems. In addition, we test the updates in a safe environment to avoid interruptions to the live site.

Our team also ensures that all of your site's customizations remain intact and compatible with new versions, so you continue to offer a seamless experience to your visitors.

WordPress backup service ensures that you always have an up-to-date copy of your website that you can restore in case of an emergency, such as technical failures or cyber attacks. Gulupa DigitalWe perform regular automatic backups that include all critical elements of your site: database, media files, plugins and themes.

These backups are stored securely on off-site servers so that if your original server experiences issues, you can recover your site without any hassle. We also offer options to perform manual backups at any time, giving you additional flexibility and control over your site's security.

With this service, we guarantee you peace of mind, knowing that your data is protected and you can restore your site at any time if any unexpected problems occur.

Constantly monitoring your WordPress site is essential to identify and resolve issues before they affect your visitors. Gulupa DigitalWe actively monitor your website 24/7 to detect crashes, security errors, and performance issues.

This allows us to act proactively, fixing any technical issues before they become a bigger problem. Ongoing monitoring also includes monitoring for updates and potential plugin or theme conflicts, ensuring your site is always at its best.

Additionally, constant monitoring helps us ensure that your site is accessible at all times, which is crucial to maintaining customer satisfaction and avoiding lost sales or traffic. 

Plugin compatibility is essential for the proper functioning of your WordPress site. A conflict between plugins can cause errors, slow down your site, or even cause it to crash. Gulupa Digital, we make sure that all the plugins on your site are compatible with each other and with the current version of WordPress.

Before any updates are made, we test plugins in a safe environment to avoid potential conflicts on your live site. We also conduct regular audits to ensure there are no outdated or unnecessary plugins that could cause problems.

If we detect any incompatibility, our team will quickly resolve it, either by updating the plugin, looking for alternatives, or customizing the code so that it works correctly with the rest of your site.

Regular maintenance can significantly improve the speed of your WordPress site. During maintenance, we perform a variety of tasks, such as optimizing the database, cleaning up temporary files, compressing images and scripts, and updating plugins and themes. These actions reduce the amount of data loaded when a visitor accesses your site, resulting in faster loading times and a better user experience.

The time required to resolve technical issues in WordPress can vary depending on the severity of the problem. However, in Gulupa DigitalWe are committed to acting quickly and efficiently. We have response times ranging from 1 to 3 business days, depending on the support plan you choose.

For critical issues, such as site downtime or security breaches, we prioritize immediate resolution. In these cases, our team acts urgently to restore your site as quickly as possible. For minor issues, such as updates or design adjustments, we work within the timeframes set out in your maintenance plan.

Our goal is to minimize any disruption to your site's operation, ensuring it is always available to your users and customers.

In Gulupa DigitalWe apply several optimization techniques to improve the speed and performance of WordPress sites in Bolivia. Some of the most effective ones are:

  • Image compression: We reduced the size of the images without affecting quality, improving loading time.
  • Cache in browser and on server: We set up caching so that users can access content quickly.
  • Optimizing HTML, CSS and JavaScript code: We've cleaned up the site code to make it load more efficiently.
  • Use of CDN (Content Delivery Network): We distribute content on global servers, improving response time for users throughout Bolivia.
  • Plugin Optimization: We configure the plugins appropriately, reducing the use of those that are not essential to maximize performance.

These techniques ensure that the site loads quickly and provides a superior user experience, which is essential for attracting and retaining traffic in the Bolivian market. 

Safety is a priority for us at Gulupa DigitalWe implement several protective measures to keep your site secure and provide peace of mind to users. Key security measures include:

  • Advanced Firewalls: We configure firewalls to block unauthorized access and prevent brute force attacks.
  • Two-factor authentication (2FA): We added an additional layer of security for administrative access, ensuring that only authorized users have access.
  • Malware Scanning: We perform periodic scans to detect and remove malicious files.
  • Continuous updating of plugins and themes: Keeping your site up to date helps prevent vulnerabilities.
  • Automatic backups: Regular backups allow you to restore your site quickly in case of unforeseen problems.

These measures ensure that your site is protected from threats and that users have a safe experience. 

Yes, in Gulupa Digital We offer a Full WooCommerce support in Bolivia, ideal for businesses that need a fast, secure and optimized online store. Our WooCommerce support includes:

  • Integration of local and international payment methods: We configured WooCommerce to accept the most common payment methods in Bolivia.
  • Speed and performance optimization: We've improved loading speed for a fast and seamless shopping experience.
  • Advanced security for ecommerce: We protect customer data and transactions, ensuring a reliable experience.
  • Inventory management and product configuration: We optimize product management, facilitating the management of the online store.

With our WooCommerce support, your store in Bolivia will always be optimized and ready to attract more customers and improve conversions. 

Our WordPress support in Bolivia differs from traditional support in its comprehensive and proactive approach. Instead of just solving specific problems, our service includes:

  • Preventive audits and continuous monitoring: We detect issues before they impact user experience and proactively implement improvements.
  • Local SEO optimization: We adapt SEO for the Bolivian market, maximizing visibility in search engines and attracting local customers.
  • Specialized support for WooCommerce: We improve the online shopping experience, ensuring secure transactions and smooth navigation.
  • Advanced Security: We implement robust security configurations that protect the site against cyber threats.

This approach allows your site to always be in optimal conditions, offering a professional and reliable user experience in the Bolivian digital market. 

He WordPress support in Bolivia from Gulupa Digital stands out for its focus on results and its customization. We specialize in SEO optimization, performance audits, advanced security and WooCommerce support, tailored to the needs of the Bolivian market.

Our preventative approach ensures that your site is always protected and ready to attract traffic. We also provide real-time support and perform ongoing audits to improve your site's performance and visibility. We also offer flexibility in payments, accepting Bolivianos or dollars for your convenience.

With Gulupa Digital, your website in Bolivia will be in the hands of experts, ensuring superior performance, greater visibility and complete security. 

In Gulupa DigitalWe offer payment methods that adapt to the needs of our customers in Bolivia. We accept credit cards through secure payment gateways such as Market Payment, which guarantees a simple and secure transaction. We only accept payments in United States dollars (USD).

Customers can also choose to make international bank transfers to our account in Bancolombia, in Colombia, providing a reliable payment method. The payment method is annualized in advance, ensuring a full year of support and maintenance.