Continuous and advanced security //
WordPress and plugin updates //
Automatic backups //
Priority technical assistance //
Compatibility with new versions //
Long-term cost reduction //
Continuous and advanced security //
WordPress and plugin updates //
Automatic backups //
Priority technical assistance //
Compatibility with new versions //
Long-term cost reduction //
Maintain your WordPress at maximum performance
Are you worried that your site may be vulnerable? With Gulupa Digital, you will have the support of a team that Prevent problems before they occur, maintaining your website safe and constantly improvement.
Discover our plans and optimize your site today!
We know how to maintain it to your WordPress website
At Gulupa Digital, we understand the importance of an efficient and secure website.
We offer comprehensive services of WordPress Support and Maintenance designed to keep your website in top condition.
Our team of WordPress experts is dedicated to making sure your website is secure, up-to-date, and optimized.
We start with a thorough audit to understand your needs and then create a custom maintenance plan that covers everything from regular WordPress updates, to technical issue resolution, and website performance optimization.
Do you have a website and don't know how to maintain it?
Schedule a consultation free and understand how to change this.
< No matter the size of your WordPress website, we have a plan for you >
Support Plans and WordPress Maintenance
Basic Maintenance
Correct operation
Bug and crash fixes
Update: plugins, theme and WP
Elementor Pro License
3 business days response
1 monthly content update
Access to customer area
WooCommerce Support (not included)
Security review (not included)
Access to training (not included)
Backups or Backups (not included)
Speed optimization (not included)
Price:
$88,000 COP / month*
*annual payment of $1,056,000 COP
Intermediate Maintenance
Correct operation
Bug and crash fixes
Update: plugins, theme and WP
Elementor Pro License
2-3 business days response
2 monthly content updates
Access to customer area
WooCommerce Support
1 quarterly security review
Access to online training
1 quarterly backup
Speed optimization (not included)
Price:
$174,000 COP / month*
*annual payment of $2,076,000 COP
Advanced Maintenance
Correct operation
Bug and crash fixes
Update: plugins, theme and WP
Elementor Pro License
1-2 business days response
2 monthly content updates
Access to customer area
WooCommerce Support
1 monthly security review
Access to online training
1 monthly backup
Speed optimization (not included)
Price:
$242,000 COP / month*
*annual payment of $2,904,000 COP
Elite Maintenance
Correct operation
Bug and crash fixes
Update: plugins, theme and WP
Elementor Pro License
1-8 business hours response
Unlimited content updates
Access to customer area
WooCommerce Support
2 monthly security reviews
Access to online training
2 monthly backups
Speed optimization (1 per month)
Price:
$627,000 COP / month*
*annual payment of $7,524,000 COP
Supernova Maintenance
All of Elite maintenance
Personal Account Manager
40 hours of development per month
User Experience (UX) Improvements
5-10 business minutes response time
20 original designs per month
SEO Optimization (9-15 keywords)
Exclusive VIP benefits
VIP Cybersecurity (daily audit)
Detailed monthly report
1 daily backup
Speed optimization (1 weekly)
Price:
$9,240,000 COP / month*
*annual payment of $110,880,000 COP
< Our clients>
Leaders in their industry
Industry leaders have trusted us to keep their websites in top condition.
With Gulupa Digital, you will not only keep your website or virtual store impeccable, but you will also enjoy the tranquillity knowing that your platform is in the best hands, allowing you to focus on what really matters: growing your business.
“We developed the Atlético Nacional website with Gulupa and it was a great job, which was also accompanied by excellent support from them.
I think it is a blessing to find such good partners and excellent professionals to co-create with. Thanks, team!”
“A great team of professionals! We always had clear, friendly communication and they are open to teamwork and co-creating with their clients. Very satisfied with the design of our e-commerce.”
“Excellent service and very satisfied with the results of the Tommyfixes website.”
“It is a company committed to its clients, concerned with providing the best possible service and taking into account the needs and desires of those who hire them. It creates an environment of complete co-creation and rapid response. Highly recommended!”
“Gulupa… spectacular care and excellent results in their developments. I highly recommend them.”
“Very good work, they meet established deadlines and are very willing to answer questions!”
“Personalized attention and guaranteed results with Gulupa Digital”
Before starting, we carry out a detailed audit of your website, even if it was not developed by us. This review allows us to understand the current state of your site, identify security vulnerabilities, analyze its performance and detect any technical issues. Based on these results, we prepare a customized maintenance plan that covers all the specific needs of your business.
Ready to get started? Click the button and request your remote audit. We will analyze your website and offer you the best plan to optimize its performance.
Once you choose the support plan that best suits your needs, we will begin the implementation process. Make the secure payment, and share with us the access to your website (passwords and other tools necessary for its maintenance). Our team will begin working immediately, updating, correcting and optimizing your site to ensure its optimal performance.
Trust us to take care of all the technical aspects while you focus on growing your business.
Now it's time for you to relax. With our team continuously monitoring and managing your website, you'll be sure to have a great website. fast, sure and always available for your clients. We take care of updating plugins, optimizing security, performing periodic backups and solving any problems that may arise, so you can rest easy knowing that your business is in the best hands.
Your website will always be optimized and ready to sell more.
We take WordPress maintenance and support seriously, because we understand that an efficient website can make the difference between a satisfied customer and a lost one. Keep your site up-to-date, secure, and always up and running with Gulupa Digital.
Get the most out of your WordPress!
Our WordPress support and maintenance service
What does each of our plans' features mean? Here's what we'll tell you:
01
Correct operation
Our support service ensures that your website is always functional and accessible. This means less interruptions and greater satisfaction for your visitors and customers.
02
Updates
We take care of keeping your site updated with the latest versions of WordPress, plugins and themes, thus mitigating security risks and ensuring optimal performance.
03
Elementor Pro License
If your website uses Elementor Pro, we'll give you the license for free. This visual builder will increase your site's design capabilities, optimizing its appearance and usability.
04
Bug Fixes and Crashes
We are ready to fix any bugs or errors that may affect the operation of your site, thus minimizing downtime and interruptions.
05
Content Updates
We make changes to your content according to your needs, including image updates, texts, creating forms and publishing blogs or products. The content must be provided by the client.
06
Customer Area
We offer you a virtual office, from where you can send support tickets and track their status, to keep an organized record of your requests.
07
Online Training
We make it easy to manage your website with tutorials and video tutorials, giving you the tools you need to manage your platform more efficiently.
08
Backups or Backups
We create backups of your website, stored on our private servers. These backups allow you to restore your site to a previous version in case of emergency.
08
Speed Optimization
We work to ensure that your site loads in 3 seconds or less, improving the user experience and boosting your search engine rankings.
WordPress Support in Colombia
Having specialized WordPress support in Colombia can make a difference in the success of your website. Gulupa DigitalWe offer technical support services ranging from bug fixes to ongoing optimization of your website. Our team of WordPress experts is ready to keep your site secure, up-to-date, and running efficiently.
WordPress support includes regular updates to plugins, themes, and the platform in general. We also make sure that any security vulnerabilities are detected and fixed before they become a bigger problem. If your website experiences frequent downtime or errors, our team acts quickly to fix them, minimizing any disruption.
In addition, at Gulupa Digital, we specialize in customizing WordPress to fit the specific needs of your business, also offering continuous support for WooCommerce and other crucial eCommerce plugins.
WordPress Maintenance
Regular WordPress maintenance is critical to the success of your website. Without proper maintenance, security risks, performance loss, and website downtime increase significantly. At Gulupa Digital, we understand how vital it is to keep your website up-to-date and optimized, which is why we offer maintenance plans that fit your needs.
Our maintenance methodology includes constant updates to the WordPress version, themes, and plugins. These updates are essential not only to ensure functionality, but also to protect your site from vulnerabilities. During each maintenance, we also review the database, remove unnecessary files, and optimize performance to ensure a smooth user experience.
Our maintenance service is proactive: we don't just fix problems when they occur, we work to prevent them. This approach ensures that your website is always in top shape, without you having to worry about technical issues.
WordPress Security
WordPress security is crucial, especially if your site handles sensitive data or online transactions. At Gulupa Digital, we implement advanced security measures to protect your site from hackers and malware. This includes installing SSL certificates, setting up two-factor authentication, and optimizing file permissions.
Our team conducts thorough security audits and regularly reviews your website to ensure it is safe from potential attacks. Hackers are always looking for vulnerabilities in outdated WordPress sites, so we always keep your website up to date with the latest security patches. Additionally, we carry out malware scans and, if any issues are detected, we remove them immediately to ensure the integrity of your site.
The security service we offer also includes the implementation of firewalls, the blocking of suspicious IP addresses and constant monitoring to identify any unusual activity on your site. Maintaining a secure web environment is vital to building trust with your users.
Common WordPress Problems
Regular WordPress maintenance can prevent a number of common issues. For example, you may have experienced the dreaded WordPress “white screen of death,” 400 and 500 errors, warnings, and errors when trying to connect to the database.
These are just a few of the technical issues that can arise without proper WordPress maintenance and support.
Our team of experts can help prevent and resolve these issues, keeping your website running smoothly.
WordPress Update
Keeping your WordPress up to date is essential to ensure its smooth operation and security. Each new version of WordPress brings performance improvements, new features, and most importantly, security patches that protect your site from potential attacks. Gulupa Digital, we make sure your site is always running the latest and most stable version of WordPress.
Updates don't just affect the WordPress core, but also plugins and themes. Often, outdated plugins can become incompatible with newer versions, leading to bugs and vulnerabilities. Our team of WordPress experts handles these updates carefully, ensuring that they don't affect your site's functionality and that everything continues to operate efficiently after the update.
Additionally, we perform backups before every update to ensure that any unexpected changes can be easily reverted. Continuous updating is a key part of the maintenance we offer, ensuring that your website is optimized and protected at all times.
Your WordPress website needs to be updated and protected
Our WordPress maintenance and support services include regular WordPress updates, database optimization, constant monitoring of your site for issues, technical troubleshooting, site speed improvements, and security measures.
Each of these aspects is critical to ensuring optimal performance and security of your website.
01
Content and Usability Bug Fixes
We optimize your WordPress website, correcting content errors and improving usability to offer a superior user experience.
02
Improving Organic Positioning
Our WordPress maintenance improves your site's performance and search engine rankings (it does not replace an SEO strategy).
03
Increased Loading Speed
We improve the loading speed of your website, improving user retention and your search engine rankings.
05
Updating WordPress, Plugins and Themes
We take care of WordPress, plugins and theme updates, ensuring the best performance and security for your website.
04
Virus and Malware Cleaning
We provide a full malware and virus cleanup service, ensuring your website is always safe and secure (depending on the virus, cleanup may incur an additional cost).
How does our WordPress Support work?
WordPress support and maintenance at Gulupa Digital begins with a thorough and detailed audit of your website, even if it was not developed by our team. At this critical stage, we meticulously analyze every component of your site, evaluating everything from performance to security. This assessment allows us to identify all areas that might need improvement and reinforce those that are crucial to your business.
Once the audit is complete, and based on its results, we proceed to define which of our maintenance and support plans best suits your needs and objectives. Generally, if everything goes well in the audit, you can choose the plan that best suits you.
The selected plan is implemented by implementing a series of regular maintenance tasks and by constantly monitoring your site. Our team of professionals is always on the alert to detect and resolve any problems that may arise, thus ensuring that your website works optimally.
At Gulupa Digital, our WordPress maintenance and support services are not limited to regular platform updates. They also include meticulous database optimization, continuous monitoring for any anomalies, efficient technical issue resolution, site speed improvements, and the implementation of robust security measures.
Each of these aspects is essential to ensure that your website operates with maximum performance and security. With Gulupa Digital at your side, you can be sure that your website will always be in the best hands, running efficiently and protected against potential threats.
The methodology we use to support your WordPress website
At Gulupa Digital, we pride ourselves on offering comprehensive support for WordPress websites. Our methodology focuses on ensuring the proper functioning of your website, keeping everything up-to-date, secure, and aligned with your business goals.
Our approach begins with assessing and fixing any issues that may arise during the support period, ensuring your website runs smoothly. Monthly plugin updates are essential to our strategy, as it prevents security vulnerabilities and keeps your site up to date with the latest technologies.
We also value the security of your website, so we conduct regular checks to protect against hackers, malware, or viruses. We also offer licenses for premium tools like Elementor Pro, ensuring you have access to the best in design and functionality.
Our support doesn't stop there. We offer regular backups of your website, stored on private servers, so you can recover quickly in the event of an emergency. Additionally, we work closely with you to make content changes as needed, including updates, basic layout, and simple form creation.
Online training is another important facet of our support, providing resources and guidance to help you get the most out of your website. All of this, combined with fast response times and dedicated customer support, makes our support methodology a reliable choice for any business.
At Gulupa Digital, we are committed to your success. With a focus on quality, innovation, and exceptional customer support, we are here to help you grow and thrive in today’s competitive online environment.
We know what we're doing!
The benefits of our WordPress maintenance and support service are multiple. From improving your site’s performance and speed, to preventing and resolving technical issues, our services will help you provide a better user experience, which can lead to higher visitor retention, more conversions, and better search engine rankings.
Learn more about Support and
WordPress Maintenance
These are some of the questions that leaders like you have asked themselves before hiring our WordPress maintenance service.
What is WordPress Support and Why is it Important?
WordPress technical support is a specialized service that is responsible for solving technical problems, updating software, and ensuring the optimal functioning of your website. Gulupa DigitalWe understand that a WordPress site needs constant attention to stay fast, secure, and efficient.
Without proper support, websites can become vulnerable to technical errors, security breaches, and loss of performance. Our team is dedicated to troubleshooting compatibility issues, fixing plugin bugs, performing regular updates, and improving user experience.
Additionally, having a technical support service ensures that your site is always up to date with the latest versions of WordPress, plugins and themes, reducing the risk of unexpected problems and optimizing performance to provide the best experience for your visitors.
Why is regular maintenance of my WordPress site important?
Regular maintenance of your WordPress site is crucial to ensure it runs optimally. A well-maintained website not only loads faster, but is also better protected against potential security threats. Websites that are not kept up to date are more likely to experience technical issues, data loss, and cyberattacks.
Additionally, an updated and well-optimized site also improves your rankings in search engines like Google. By implementing regular updates and making sure all plugins and themes are up to date, you can avoid issues like software compatibility. Gulupa DigitalWe take care of all of this so you don't have to worry about the technical aspects.
Regular maintenance also improves user experience by allowing your site to run smoothly. This means less downtime and better interaction with visitors, which translates into more conversions and satisfied customers.
What types of support does Gulupa Digital offer for WordPress?
In Gulupa DigitalWe offer comprehensive support covering all essential areas to ensure the proper functioning of your WordPress site. Our team takes care of platform, plugin and theme updates, ensuring your site is always at the cutting edge of technology and protected against vulnerabilities.
Additionally, we provide custom solutions to any issues that may arise, such as bug fixes, site malfunctions, and performance optimization. We also offer support for theme customization, designing new features, and improving user experience. If your site handles transactions, we offer support for WooCommerce and other eCommerce tools.
Our service does not stop at troubleshooting, but also includes proactive prevention through regular security audits, constant monitoring and preventive measures to keep your website always in top condition.
How does speed optimization work in WordPress?
The loading speed of your website is one of the most important factors for online success. If a website takes too long to load, visitors may abandon it before viewing the content, negatively affecting both user experience and SEO. Gulupa Digital, we implement a series of techniques to improve the speed of your WordPress site.
First, we use file compression techniques, which reduce the size of CSS, JavaScript, and image files without compromising quality. We also apply lazy loading so that images are only loaded when the user scrolls, optimizing initial loading time. Additionally, we use cache management tools so that static resources are stored in the browser and reused when needed, reducing requests to the server.
Another key approach is Largest Contentful Paint (LCP) optimization, which improves the loading time of the largest visible content on your page. With these techniques, your site will load in less than three seconds, improving user retention and increasing conversions.
What is WordPress Performance Optimization and How Does It Benefit My Site?
WordPress performance optimization involves tweaking and improving various technical aspects of your website to make it load faster and run more efficiently. A fast website not only improves user experience, but also contributes to SEO rankings, as Google rewards sites that load quickly.
In Gulupa DigitalWe perform a variety of actions to optimize your site's performance, from compressing images and files to properly configuring cache and reducing HTTP requests. We also analyze your database and code to eliminate any inefficiencies that may be slowing down your site.
The result of these efforts is a website that is not only faster, but also provides a smoother browsing experience, resulting in higher user satisfaction and more conversions.
How does maintenance help improve my site speed?
Regular maintenance can significantly improve the speed of your WordPress site. During maintenance, we perform a variety of tasks, such as optimizing the database, cleaning up temporary files, compressing images and scripts, and updating plugins and themes. These actions reduce the amount of data loaded when a visitor accesses your site, resulting in faster loading times and a better user experience.
How can Gulupa Digital's service help improve the security of my WordPress website?
Our maintenance and support service includes essential security measures to protect your WordPress site. We perform regular updates to WordPress, themes, and plugins, which is crucial to prevent vulnerabilities. In addition, we perform regular backups so that your data is safe in case of any problems. We also monitor your site for potential threats and act quickly if we detect any suspicious activity.
What does WordPress security maintenance include?
Security is a vital aspect of any website, especially when handling sensitive data or financial transactions. Gulupa DigitalAt WordPress.com, we carry out a series of actions to ensure that your WordPress site is protected against attacks and security threats. One of our main services is the constant updating of WordPress, plugins and themes, since old versions are often the most vulnerable to attacks.
We also implement SSL/TLS certificates to ensure that data is transmitted securely between the server and users. Our experts regularly review the site's security through malware scans and vulnerability audits, removing any detected malicious software and taking preventative measures.
To keep your site always secure, we also set up firewalls and two-factor authentication systems. These systems offer an additional layer of protection, ensuring that only authorized users have access to the administration area of your site. Thanks to these measures, you can rest assured that your site is in good hands.
Why do I need to backup my WordPress site?
Making regular backups of your WordPress site is essential to protect your data and content against any eventuality. Gulupa DigitalWe automatically backup your site, meaning that in the event of a server crash, hack, or any other technical issue, we can restore your site quickly without any loss of data.
Backups include your database, media files, and your site's source code. This ensures that you can restore your entire site to a working state in case something goes wrong. Additionally, we store backups on secure servers outside of your main hosting, to protect them from any issues that may arise on your original server.
The importance of backups cannot be understated. Without a proper backup plan, you could lose all of your site’s work, content, and data in a matter of minutes, resulting in downtime and a significant loss of revenue and customers.
What does Gulupa Digital do during a security review?
At Gulupa Digital, we understand that loading speed is a fundamental pillar for the success of any website or virtual store in the digital realm. This is why, within our Elite Support and Maintenance plan, we focus on implementing a series of advanced strategies and techniques with the aim of optimizing loading time and improving the reactivity of your website. Below, we explain in detail what our Speed Optimization service includes:
File and Code Compression Techniques: We use advanced compression techniques to reduce the size of HTML, CSS and JavaScript files. This allows your website to load faster, improving user experience and your search engine rankings.
Lazy Loading: We implement lazy loading strategies to ensure that the content visible to the user is loaded first. This not only improves initial loading speed but also optimizes resource usage, loading additional elements only when they are needed.
Cache Management Optimization: We adjust cache settings on both the browser and server to maximize the reuse of previously loaded resources. This significantly reduces network requests, resulting in faster loading times for returning visitors.
Reducing HTTP Requests: By combining files and using image sprites, we managed to reduce the total number of HTTP requests the browser has to make. This approach simplifies page loading and speeds up content display.
Minimizing Main Thread Work: We've optimized operations running on the main browser thread to minimize workload. This allows for faster and smoother website rendering, directly improving user interaction.
Largest Contentful Paint (LCP) Optimization: We focus on speeding up the loading of the most visually significant content on the page, as this is a key factor in user perception of site speed. We implement specific techniques to optimize this aspect, thus improving perceived performance.
Removing Render-Blocking Resources: We prioritize the loading of critical website elements, removing or deferring render-blocking resources. This ensures that users can start interacting with the site as soon as possible.
Reduction in Initial Server Response Time: We are working on improving server efficiency and configuration to reduce latency in responding to browser requests. This is crucial to shortening the time it takes for the first byte to reach the user, improving overall loading speed.
At Gulupa Digital, we are committed to providing effective solutions that improve the performance of your website. Through our Elite Support and Maintenance plan, we ensure comprehensive speed optimization that will contribute to the success of your online presence.
What does Gulupa Digital do during a speed optimization?
At Gulupa Digital, we understand the critical importance of keeping your website safe and secure. During a security review as part of our WordPress support and maintenance plan, we carry out a series of detailed actions to ensure that your site is free from vulnerabilities and potential risks. Here's what we do in these review processes:
Vulnerability Assessment: We meticulously review WordPress plugins, themes, and core to identify any vulnerabilities that could be exploited by malicious actors. This assessment allows us to stay ahead of potential threats, ensuring your site is always protected with the latest security measures.
Malware Scan: We use advanced security tools to detect and remove any malicious software or suspicious files that may have infiltrated your site. This action is vital to prevent attacks that could compromise your website and the security of your users.
Code Integrity Validation: We constantly monitor your site's source code for unauthorized or unusual changes. This allows us to quickly identify any tampering attempts or security breaches, ensuring the integrity of your website.
SSL/TLS Certificate Validation: We confirm that SSL/TLS certificates, essential for secure data transmission, are implemented and configured correctly. This verification ensures that your users' sensitive information is encrypted and protected at all times.
Review of Access and Error Logs: We analyze server access and error logs in detail to uncover patterns of suspicious activity. This information is key to understanding how attackers might be attempting to compromise your site and allows us to take preventative action.
User Account Audit: We conduct a thorough review of all user accounts on your website. We remove or adjust accounts that are not necessary or have excessive permissions, thereby reducing the risk of unauthorized access.
Vulnerability Report: In case we identify critical vulnerabilities, especially those that may compromise sensitive data or are directly caused by user actions, we will immediately contact you. We will inform you about these vulnerabilities by email or WhatsApp, offering recommendations and solutions to resolve any detected security issues.
At Gulupa Digital, we are committed to keeping your website secure and running at its best. Our goal is to give you peace of mind that your online presence is protected against the latest security threats. If you have any further questions about our security review processes or how we can help you protect your website, please feel free to contact us.
What types of technical issues can the Gulupa Digital team solve?
At Gulupa Digital, we are dedicated to ensuring that our clients' websites and online stores are running smoothly. Our team has the experience and knowledge to handle a wide range of technical issues related to WordPress and other content management systems. Below are the types of technical issues we can fix to keep your site online and running smoothly:
Errors 400 and 500
404 Errors (Page Not Found): We fix issues with broken links or content that cannot be found on the server.
500 Errors (Internal Server Error): We diagnose and correct server configurations or code issues that may cause these errors.
503 Errors (Service Unavailable): We are working on resolving issues related to server overload or temporary maintenance.
Database Problems
Connection Errors: We solve connection problems between your website and the database.
Database Optimization: We improve the performance of your website by optimizing the database for faster and more efficient loading.
Database Restoration: We help you recover lost or damaged data and restore your database to its optimal state.
WordPress Blank Screen
Diagnosis and Solution: We identify the root cause of the white screen, whether it is plugin conflicts, themes or code issues, and provide an effective solution.
Problems with Plugins and Themes
Plugin Conflicts: We diagnose and resolve conflicts between plugins that may affect the functionality of your site.
Theme Compatibility Issues: We ensure that your theme is up to date and fully compatible with the latest version of WordPress and other plugins.
Plugin and Theme Updates: We keep your site secure and functional with regular updates.
Other Common Technical Problems
Site Speed Issues: We optimize the loading speed of your website by implementing file compression techniques, image optimization, and more.
Security Issues: We strengthen the security of your site by implementing measures such as firewalls, malware scanning, and enhanced security configurations.
SSL/TLS Settings: We install and configure SSL certificates to secure connections and protect transmitted data.
Response to Security Attacks: We act quickly to mitigate and remediate the effects of security attacks, including malware and hacking.
Email Configuration Issues: We resolve issues related to email configuration to ensure proper delivery and receipt of emails.
Website Migrations: We assist in the safe migration of your website to a new hosting or domain without losing data.
Site Restorations: We recover your website from backups in case of data loss or damage.
At Gulupa Digital, we are committed to providing comprehensive and personalized technical support. No matter what technical challenge you face, our team is here to help you find the most effective solution and keep your website running smoothly. If you have a technical issue not mentioned here or need assistance, please feel free to contact us.
What is done in an initial audit?
At Gulupa Digital, our mission is to ensure that your website or online store is performing at its full potential, thereby offering you the best support and maintenance experience possible. We understand that every website is unique, especially those developed by third parties. For this reason, we offer a free initial audit to determine if your website can be incorporated into our support and maintenance service. The initial audit is a detailed and in-depth analysis of the external website. Various aspects such as performance, security, functionality and user experience are examined.
Here we explain what this essential process includes:
Structure and code: We verify that the overall site structure and underlying code are well organized and secure.
Security: We evaluate current security measures to identify potential vulnerabilities.
Performance and loading speed: We analyze the site's loading speed and overall performance to ensure an optimal user experience.
If during our assessment we find that your site does not meet our minimum standards for quality, security or performance, optimization will be required. This process is critical to ensuring that your website is secure, fast and able to deliver the best experience to your users. If optimization is needed:
You will receive a detailed report of the areas that require improvement.
We will provide you with a quote for optimization. This quote is separate from the cost of our support and maintenance service and will allow you to clearly understand the necessary actions and the associated cost.
We recognize that every client has specific needs, so we offer the flexibility to only contract for code, performance, or speed optimization. This means that you can choose to specifically improve critical aspects of your website without the need to purchase a full support and maintenance plan with us.
How long does the initial audit take?
The initial support audit, to validate that your website can be accessed without any problem in one of our plans, takes between 15 and 30 minutes.
Is it possible for my website to be rejected after the initial audit?
Although it is rare, it is possible for a website to be rejected after the initial audit. If critical security or structural issues are found that require extensive intervention, the available options will be discussed with the client. Gulupa Digital will always work with you to find the best solution and, if possible, assist in correcting those issues.
What happens if the initial audit reveals problems with my website?
If the initial audit reveals issues, the Gulupa Digital team will work closely with you to determine the best solutions and corrective actions. Depending on the nature and severity of the issues, we may recommend specific actions before implementing the selected maintenance and support plan.
Can I choose any maintenance plan after the initial audit?
Typically, if the initial audit does not reveal any significant issues, you can choose any maintenance plan that fits your needs and goals. However, in some cases, if specific needs are identified, the Gulupa Digital team might recommend a particular plan that is more suitable for your website.
How do Gulupa Digital services fit my type of business?
Our support and maintenance services are customized to fit your business needs and goals. We start with a detailed audit to understand how your site is performing and what areas need improvement. We then implement a customized maintenance plan that can include everything from updating plugins and themes, optimizing your database, improving site speed, to troubleshooting technical issues.
How is the WordPress update process performed?
WordPress updates are a crucial part of our maintenance service. We ensure that your site is always up to date with the latest versions of WordPress, themes and plugins. Updates are carefully performed to avoid any disruption to your site's operation. Before each update, we perform a full backup of your site to ensure that your data is safe.
Can I change my WordPress Support and Maintenance plan at any time?
Yes, we offer the flexibility to change plans at any time. We understand that your business needs may change over time, so you can upgrade or downgrade your plan as needed. Our goal is to provide you with the level of support and maintenance that best fits the needs of your website and business.
How does Gulupa Digital's Support and Maintenance service contribute to improving the user experience?
A well-maintained and optimized website provides a better user experience. Pages load faster, site features work properly, and visitors face fewer issues or interruptions. By improving site speed, availability, and overall performance, our service helps improve user satisfaction, which can result in a higher retention rate, more conversions, and better rankings in Google search results.
What happens if my website goes down or gets hacked under Gulupa Digital's WordPress support and maintenance service?
Under the care of Gulupa Digital, the chance of your website being compromised or going down is quite low. However, we are not exempt from potential cybersecurity issues or technical failures. In the event that your site falls victim to such an eventuality, our team is immediately mobilized to fix the problem, thanks to our regular backups that allow us to restore your site quickly.
How does Gulupa Digital handle website updates?
At Gulupa Digital, we believe that keeping your website up to date is essential. We take care of carrying out all the necessary updates, whether it be WordPress, plugins or themes. Before implementing any update, we always make a backup of your site to ensure that it can be restored in case of any eventuality.
What kind of support does Gulupa Digital provide in case of technical issues?
At Gulupa Digital, our team of technical experts is on hand to resolve any technical issues that may arise on your website. Whether it's difficulties with functionality, performance, or errors, you can trust that we will address them effectively through our ticket system in the customer area.
What if I want to add new features to my website with Gulupa Digital?
If you intend to add new features to your website, we at Gulupa Digital are here to help. Depending on the complexity of the desired functionalities, additional costs may be incurred. However, we will always inform you about this before carrying out any work.
Does Gulupa Digital offer training on how to manage my WordPress website?
Yes, at Gulupa Digital we offer online training through tutorials and video tutorials. These resources will allow you to learn the basics of managing your WordPress website, giving you greater control and understanding of your online presence.
What is Gulupa Digital's cancellation policy?
At Gulupa Digital, we understand that circumstances can change and you may need to cancel our service. Our cancellation policy is flexible and we simply require 30 days' notice to terminate your service and ensure a smooth transition.
What services does Gulupa Digital Support and Maintenance include?
The support and maintenance offered by Gulupa Digital includes ensuring that your website or online store is working properly. This covers fixing display errors, bugs, incorrect code, or display problems on different devices. They also take care of updating content, optimizing loading speed, creating forms and popups, and publishing new content. However, it is essential that, as a client, you provide all the information and content necessary to make these updates and publications.
What if I need to make structural or design changes to my website under the Support and Maintenance service?
Gulupa Digital's Support and Maintenance service does not include advanced structural changes or design of the different pages of the website or online store (unless you have the Supernova Maintenance Plan). These changes are considered additional services and must be quoted separately by our team. We recommend contacting us directly to discuss your needs and obtain an accurate quote.
Can I add new pages to my website with Gulupa Digital's Support and Maintenance service?
Adding new pages to your website or online store is not covered under Gulupa Digital's Support and Maintenance service. If you need to add new pages, this is considered an additional service and will require a separate quote. Please contact us to discuss your needs and provide you with a quote.
How long does Gulupa Digital's Support and Maintenance service last?
Gulupa Digital's Support and Maintenance service is contracted for a period of one (1) year, and is renewable annually. Once the service period has ended, you have the option to renew it for an additional year.
What happens if I don't renew the Gulupa Digital Support and Maintenance plan?
If you do not renew the Support and Maintenance service, you will not be entitled to request support or maintenance after the expiration date. This is why we strongly recommend renewing the service to maintain the quality and optimal functioning of your website or online store.
How can I hire Gulupa Digital's Support and Maintenance service?
You can write to us through our customer service channels or through our contact page, and we will schedule the initial audit meeting.
What happens if I misuse my website or online store?
Gulupa Digital reserves the right to exclude from its Support and Maintenance service any client who makes improper use of the website or the virtual store, whether caused by him or a third party designated by him or her. This includes the use of offensive or illegal content, the dissemination of viruses or malware, the practice of phishing, among others. If any improper use is detected, we reserve the right to take legal action and/or block the client's access to our Support and Maintenance services.
How can WordPress updates affect my website?
WordPress updates are crucial to ensuring the security and smooth running of your website. However, if not managed properly, they can cause conflicts with existing plugins, themes, or customizations, potentially resulting in errors or site crashes.
In Gulupa DigitalAt us, we take care to carry out these updates safely and effectively. Before implementing any update, we make a full backup of your site to ensure that in case of any conflict, we can restore it without problems. In addition, we test the updates in a safe environment to avoid interruptions to the live site.
Our team also ensures that all of your site's customizations remain intact and compatible with new versions, so you continue to offer a seamless experience to your visitors.
What does the backup service in WordPress entail?
WordPress backup service ensures that you always have an up-to-date copy of your website that you can restore in case of an emergency, such as technical failures or cyber attacks. Gulupa DigitalWe perform regular automatic backups that include all critical elements of your site: database, media files, plugins and themes.
These backups are stored securely on off-site servers so that if your original server experiences issues, you can recover your site without any hassle. We also offer options to perform manual backups at any time, giving you additional flexibility and control over your site's security.
With this service, we guarantee you peace of mind, knowing that your data is protected and you can restore your site at any time if any unexpected problems occur.
Why is constant WordPress monitoring necessary?
Constantly monitoring your WordPress site is essential to identify and resolve issues before they affect your visitors. Gulupa DigitalWe actively monitor your website 24/7 to detect crashes, security errors, and performance issues.
This allows us to act proactively, fixing any technical issues before they become a bigger problem. Ongoing monitoring also includes monitoring for updates and potential plugin or theme conflicts, ensuring your site is always at its best.
Additionally, constant monitoring helps us ensure that your site is accessible at all times, which is crucial to maintaining customer satisfaction and avoiding lost sales or traffic.
How does Gulupa Digital ensure plugin compatibility in WordPress?
Plugin compatibility is essential for the proper functioning of your WordPress site. A conflict between plugins can cause errors, slow down your site, or even cause it to crash. Gulupa Digital, we make sure that all the plugins on your site are compatible with each other and with the current version of WordPress.
Before any updates are made, we test plugins in a safe environment to avoid potential conflicts on your live site. We also conduct regular audits to ensure there are no outdated or unnecessary plugins that could cause problems.
If we detect any incompatibility, our team will quickly resolve it, either by updating the plugin, looking for alternatives, or customizing the code so that it works correctly with the rest of your site.
How long does it take to resolve technical issues in WordPress?
The time required to resolve technical issues in WordPress can vary depending on the severity of the problem. However, in Gulupa DigitalWe are committed to acting quickly and efficiently. We have response times ranging from 1 to 3 business days, depending on the support plan you choose.
For critical issues, such as site downtime or security breaches, we prioritize immediate resolution. In these cases, our team acts urgently to restore your site as quickly as possible. For minor issues, such as updates or design adjustments, we work within the timeframes set out in your maintenance plan.
Our goal is to minimize any disruption to your site's operation, ensuring it is always available to your users and customers.
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